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Oracle Fusion Order Management · stuck order or shipment · cause and fix

Transfer order line stuck in Shipped, never becomes Interfaced

The transfer order's shipping leg finished, but the handshake that tells the transfer order “your shipment is now official” never completed. The status will sit on Shipped forever until the interface run carries the news.

Root cause

Shipments interface not run/errored for the TO's shipment.

How to fix it
  1. Run “Manage Shipping Interfaces” for the source org
  2. Check the shipment line's interfaced flags (SQL), both OM and INV flags should flip to Y
  3. If a flag stays N with no error visible, check Scheduled Processes for the interface run's log, the error often lives there, not on the line
Where to go in Fusion
Diagnostic SQL

Interfaced flags on the TO's shipment lines

select delivery_detail_id, released_status, oe_interfaced_flag, inv_interfaced_flag from wsh_delivery_details where source_header_number = '&transfer_order_number'

Read-only diagnostic queries. Substitute the bind values for your instance; run in a test environment first.

Checked Order Management and Fulfillment troubleshooting for Oracle Fusion, rewritten in plain words from publicly known practice and reviewed by a working consultant. Checked against the current release, Jul 2026. Navigation and behavior vary by configuration; verify in your own instance and test before acting.

Solve it, then prevent it

This page covers one error. These help with the rest:

More Order Management and Fulfillment errors