Purchase order not showing in Receive Expected Shipments

Work through these, most likely first:

• the receiver is working in a different inventory organization from the one the order ships to;
• the order, or the schedule being received, is not approved and open;
• the line is a service line: Oracle has documented that service-based orders cannot be received from the central receiving pages;
• the order has an expense destination: people report these cannot be found in Receive Expected Shipments but can be received from My Receipts when the order has a requester.

1. Open the order and read the schedule: ship-to organization, destination type (inventory or expense) and line type (goods or services).
2. Confirm the receiver has selected the same inventory organization as the schedule’s ship-to organization.
3. Confirm the order is approved, open, and that the schedule is not already fully received.
4. For service lines and expense orders with a requester, receive from My Receipts instead.

• Inventory Management, Receive Expected Shipments
• Purchase Orders, Manage Orders (schedule details)
• Self-service: My Receipts

• Oracle Help Center: Receive expected shipments using a Redwood page
• Oracle Customer Connect: expense purchase order not receivable in Receive Expected Shipments

My Oracle Support notes, for readers with access. We do not reproduce their content.

• 1503581.1: Unable to Receive Service POs Using Centralized Receiving UIs
• 2181775.1: Cannot Find PO In Receive Expected Shipments
• 2279592.1: Unable to Receive Some Purchase Orders in My Receipts page

• Inventory transaction stuck in Manage Pending Transactions